I am committed to providing you with great customer service and making a return as easy as possible. If you are not satisfied with your purchase you may return any unused merchandise (except custom and sale items) for a refund of the purchase price of your item (shipping and handling is excluded from reimbursement). I must be notified within 14 days of receipt of product to initiate a refund or exchange. I will then provide return shipping address. The product must be returned within 21 days of receipt. Return shipping cost is the buyer's responsibility and it is recommended that you return item with insurance or tracking number. Busy Beez and Chickadeez is not responsible for lost or damaged items.

Merchandise returned must be in its original condition and packaging (e.g. gift box). Merchandise returned must be shipped in the same method as receipt shipment to avoid damage. For example, if your order was mailed in a box, it should be returned in a box, not an envelope. A refund is subject to the merchandise being reviewed for customer damage or alteration. Merchandise that is damaged or altered in any way cannot be returned, including damage occurring during return shipping. If damage occurs in the shipping process, it is the buyer's responsibility to work with shipping carrier on resolution based on the agreement between buyer and shipping carrier.

Please treat your pieces with care. Although every care is taken to ensure the strongest materials in each piece, they may not withstand jarring treatment, including exercising wearing the item. Customer neglect or accidental breakage by the customer is not covered by the return policy. I use the thickest gauge of jump rings, strongest jeweler's grade glue, etc. available. This makes a sturdy piece and the metal jump rings do not open under normal wear conditions. I wear my own jewelry and know the amount of force it takes to break a piece (i.e. open a metal jump ring, break a locket). The amount of force that it takes to break an item, is considered excessive and falls under CUSTOMER ACCIDENTAL BREAKAGE. Jump rings can open if they are tugged on or get caught on something. That is NOT considered normal wear and tear, but considered CUSTOMER ACCIDENTAL BREAKAGE and not covered under my breakage policy. I do not replace items under those conditions, but willing to work with a customer on repairing those items. The expense for repairs is the customer’s responsibility.

Any items damaged, tarnished or discolored from water, salt water, and/or chemicals (i.e. hairspray, perfume, sunscreen) are not covered by the return policy. For hygiene purposes, earrings and hair accessories are not returnable. All sale/clearance items are also not returnable. For clothing items, I am unable to return items that have been worn (deodorant marks, or other visible marks) or washed.

***PLEASE NOTE: We are unable to refund or exchange custom made items and orders for multiple of the same items, since those items are made specially for you. However, if you would like to return item due to a craftsmanship error, I will be happy to work with you to either make the adjustment or replace the item.

Additional non-returnable items:

  • Gift cards
  • Earrings
  • Unsealed Bath Products (soap, lotions, etc.)
  • Sale/Clearance Items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at